Slovakia Tours s.r.o.,, IČO 56017219, Postal address: Slovakia Tours s.r.o. , Karpatske namestie 10/A, 83106 Bratislava
1. General Provisions
1.1. These General Terms and Conditions (hereinafter referred to as the "Terms") govern the use of services provided by Slovakia Tours s.r.o.,, IČO 56017219 including but not limited to excursions offered through www.bearwatchingslovakia.eu and www.eshop-bearwatchingslovakia.eu
1.2. The data controller is Slovakia Tours s.r.o., Karpatské námestie 10/A, 831 01 Bratislava, IČO: 56017219 (hereinafter referred to as the “Controller”).
2. Personal Data Protection
2.1. These Terms include our Privacy Policy, which governs the processing of your personal data in accordance with GDPR and applicable Slovak legislation. Full details are outlined below in section 9.
3. Booking and Delivery Terms
3.1. Reservations for excursions or experiences (such as bear watching tours) must be made via our online booking form, email, or by phone.
3.2. Upon successful reservation and payment, you will receive a confirmation email that includes all necessary details about the booked service.
3.3. Delivery of the service (excursion or tour) occurs in person on the agreed date and time at the designated meeting point.
3.4. We reserve the right to cancel or reschedule a tour in case of extreme weather, force majeure, or safety concerns. Customers will be informed promptly and offered an alternative date or a full refund.
4. Cancellation and Refund Policy
4.1. You may cancel your reservation by email or phone. Cancellation fees apply as follows:
- Cancellation more than 7 days before the tour: 100% refund
- Cancellation 1–7 days before the tour: 50% refund or new possible date, based on your choice
- Cancellation less than 1 days before the tour or no-show: No refund
4.2. If the tour is cancelled by the organizer (Slovakia Tours s.r.o.) due to unforeseen circumstances (e.g. weather, safety), you will receive either a full refund or the option to reschedule.
4.3. Refunds will be processed within 7 working days via the original payment method, unless otherwise agreed.
4.4 There is a 95% chance of seeing bears during our tours.
While our experienced guides choose the best locations and times to maximize your chances, bear sightings are not guaranteed, as they roam freely in their natural habitat.
If no bears are seen, we hope you will still enjoy the unique nature experience, as we cannot offer refunds for missed sightings.
5. Responsibility and Safety
5.1. Participation in bear watching excursions is voluntary and at your own risk.
5.2. All participants are thoroughly briefed on safety before the tour.
5.3. Guides are equipped with necessary safety tools, such as bear spray to handle emergencies.
5.4. Participants are required to follow the guide’s instructions at all times.
6. Alternative Dispute Resolution (ADR)
6.1. In the event of a dispute, we encourage you to contact us directly using the complaint procedure outlined in section 8.
6.2. If we are unable to resolve the complaint to your satisfaction, you have the right to initiate an alternative dispute resolution process through the Slovak ADR platform:
http://www.soi.sk
6.3. Consumers also have the option to use the EU’s online dispute resolution platform:
https://ec.europa.eu/consumers/odr
7. Liability
7.1. Slovakia Tours s.r.o. is not liable for injuries, losses, or damages resulting from your own negligence, failure to follow safety instructions, or force majeure events.
7.2. Participants are responsible for having adequate travel insurance that covers wildlife excursions.
8. Complaints
If you are dissatisfied with any aspect of our service, please contact us promptly:
- Email: bearwatchingsk@gmail.com
- Phone: +421 903 160 284
- Postal address: Slovakia Tours s.r.o., Karpatské námestie 10/A, 831 06 Bratislava
Please include:
- Your full name and contact details
- Date and time of the tour
- Description of the issue
- Any supporting evidence (e.g., photos, booking reference)
- Your preferred resolution
We will confirm receipt of your complaint within 1 working day and aim to resolve it within 2 working days.
9. Privacy Policy
9.1. Bear Watching Slovakia Website and App
We collect the following data:
- Name, email, password
- Location data (only during app usage, never in background)
- Feedback (optional)
Purposes of processing:
- Personalization of user experience
- Navigation through nature trails
- Communication (e.g., for follow-up questions or newsletters if opted in)
- Prevention of misuse or fraudulent behavior
9.2. Excursion Booking
We collect:
- Name, phone number, email, home address
- Payment information (via bank transfer)
Purposes of processing:
- Booking administration
- Communication (confirmation, updates)
- Fraud prevention
9.3. Data Retention and Sharing
- We retain personal data only as long as necessary and required by law.
- Data will not be shared with third parties without your explicit consent.
9.4. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Withdraw consent and request deletion
- Restrict or object to processing
- Request data portability
9.5. Contact for Personal Data Issues
If you have questions about your data, contact us at: bearwatchingsk@gmail.com
10. Consent
By participating in our excursions or registering on www.eshop-bearwatchingslovakia.eu, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy.